Useful Information for Your Vacation
Of course, our highly knowledgeable team at the Hotel is available around the clock to provide you with information and tips. However, if you’d like to find out more on your own about the services, offers, and house rules at your hotel in Lech, the following alphabetical list is just what you need. Please don’t hesitate to contact your hosts and the staff with any questions or requests: We’ll be more than happy to accommodate your needs.
Frequently Asked Questions About the Hotel Auriga in Lech am Arlberg
Yes, to guarantee your reservation, a deposit of 35% of the package price is required—payable by bank transfer or credit card (Mastercard, Visa). EC and ATM cards are also accepted. A 3% surcharge applies to special services paid for by credit card.
Apartment rates are per day based on occupancy by 4 people (Apartment C: 6 people) and include daily housekeeping and free use of the wellness and spa area. Each additional person costs 80 € per day; the underground parking space is included. Dogs cost €30 per day (food not included). The local tax of €5.09 per person per day is not included; children under 14 are exempt.
Rates are per person per day and include a breakfast buffet, a 6-course dinner, free access to the wellness and spa area, and an underground parking space. The local tax (€5.09 per person per day) is payable separately; children under 14 are exempt. Discounts are available upon request for children sharing a room with their parents.
- Up to 4 months before arrival: free of charge
- 4–2 months in advance: 50% of the trip price
- 2–1 months prior: 80% of the trip price
- Within the last month: 100% of the trip price
Travel cancellation insurance (e.g., Hotelstorno PLUS) is recommended, as it also covers trip interruption and additional costs in the event of a delayed arrival.
Check-in begins at 3:00 p.m. on the day of arrival. If you plan to arrive after 7:00 p.m., please notify the front desk in advance. Check-out is by 10:30 a.m. on the day of departure.
All rooms and suites feature a bathroom (most with a separate toilet), a flat-screen satellite TV, a minibar, a safe, a telephone, and a hair dryer.
No, all rooms are non-smoking. You may smoke on the balcony, where ashtrays are provided.
No. The hotel is only liable for valuables or money deposited at the front desk—not for items in the in-room safe.
Lunch is served from 12:00 p.m. to 2:00 p.m. in the Kaminstube. A table is reserved in the dining room for dinner (7:00–8:30 p.m.); appropriate attire is requested. If you do not take advantage of the half-board option, no refund will be given.
Yes, daily from 7:00 p.m. to 10:00 p.m. We ask that you make a table reservation. Smaller portions and separate children's menus are available upon request.
Yes, room service restocks it daily. Please store only the beverages provided by the hotel.
Yes, available 24 hours a day by appointment at the front desk. Rates start at €15 per hour for the first child and €5 per hour for each additional child. After midnight, a night surcharge of €20 per hour applies. Prices are subject to change.
Yes, it’s located in the basement of the apartment building and is open daily from 7:00 a.m. to 10:00 p.m. There is no supervision by hotel staff—parents should keep an eye on their children themselves. Please leave the room tidy.
Yes, dogs are expressly welcome—except in the restaurant and the spa area. There is a charge of 30 € per day (food not included).
The pool, sauna, relaxation room, and fitness area are open to teens aged 16 and older and adults. Children may use the pool when accompanied by their parents. Hours: Swimming pool 7:00 a.m.–7:00 p.m., sauna 3:30 p.m.–7:00 p.m. Dogs are not allowed here.
The lockers in the sauna area can be locked with a 1-euro coin, which is returned when the locker is opened.
Yes, just let the front desk know when you'd like to schedule an appointment.
Yes, at the front desk—no waiting in line. Payment is due upon pickup (cash, EC/ATM card, Mastercard, Visa). There is a €5 deposit fee for the Arlberg Card. You can also purchase the Arlberg Safety Card (ASC) at the same time, which covers rescue costs (Akia or helicopter) in the event of a skiing accident. A 3% surcharge applies to credit card payments.
Yes, each guest has their own locker, which includes a drying system for ski boots, gloves, and ski suits.
Not at the hotel itself—instead, the hotel recommends the ski service at Strolz, Sportalpen, or Pfefferkorn.
Yes, in cooperation with Arlberg Express and MTL Service for your arrival and departure. Please indicate when booking whether you would like to use this service.
Yes, there is an on-site underground parking garage. For hotel and apartment guests, parking is included in the room rate.
Yes, there is a charging station for electric cars in the parking lot.
Yes, free, high-speed Wi-Fi in the lobby, rooms, and apartments.
Yes, for a small fee through our in-house laundry service.
Yes, when you arrive, ask at the front desk for your preferred daily newspaper—it will be delivered to your room or table, if available.
